ITIL Service Offerings and Agreements Online Course (150 days)

Description

Service Offerings and Agreements

Learn how to successfully apply Service Offerings and Agreements (SOA ) best practices and gain competencies in SOA processes. Learn how to provide value to the customer, service provider and IT organisation, make sure service level agreements have an underpinning support structure and manage partners and suppliers in an appropriate way.

Course content:

• Introduction to service management as a practice
• SOA processes
• SOA roles and responsibilities
• Technology and implementation for SOA

Why choose us?

• Study online at your own pace
• 150 days online access
• Fully accredited
• Includes videos, quizzes, exercises, study guides, the official syllabus and sample exams
• Tutor support included

Course duration is 30 hours of study (minimum) and awards 4 ITIL credits.

Course options: 150-day courses are available.

Prerequisites: Students wishing to study the SOA course should already hold the ITIL Foundation Certificate.

Exam details: Please note the exam is purchased separately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert). Students must hold the ITIL Foundation certificate and have completed the SOA Agreements course before requesting their exam voucher.

Suitable for: Process and procedure engineers, application developers and managers, anyone working in project/programme management and administration, and anyone working in management or business development.

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