IT Service Management

ISO19770-2 (ISO/IEC 19770-2) SAM Part 2 - Software Identification Tag

ISO19770-1 (ISO 19770-1) Software Asset Management Processes

Pragmatic Application of Service Management, Second edition

Managing in a Service-Focused World

Business Relationship Management

Release and Deployment - An ITSM narrative

SIAM-MSI – An Introduction to Service Integration and Management-Multi...

Collaborative Business Design

ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit

IT Service Management Health Check

FastTrack ISO20000 consultancy