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ITIL Service Operation Online Course (150 days)

ITIL Service Operation Online Course (150 days)

SKU: 4911
Format: ITIL Service Operation Online Course (150 days)
Published: 12 Feb 2018
Availability: Available within 24 business hours


Price: $670.00


ITIL Service Operation

Learn how to successfully implement ITIL Service Operation best practices.

Why choose our course?

  • Study online at your own pace
  • 90 or 150 days of online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides, official syllabus and sample exams
  • Tutor support included

Course content:

  • Introduction to Service Operation
  • Service Operation principles
  • Service Operation processes
  • Common Service Operation activities
  • Organising Service Operation
  • Technology considerations
  • Implementation considerations
  • Challenges, critical success factors and risks

Course duration is 21 hours (minimum) and awards 3 ITIL credits.

Course options: 90- and 150-day courses are available.

Prerequisites: Students wishing to study the Service Operation course should already hold the ITIL Foundation certificate.

Exam details: Please note the exam is purchased separately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. Exam can be taken online with a web proctor (PeopleCert). Students must hold the ITIL Foundation certificate and have already completed the Service Operation course before they can request their exam voucher.

Suitable for: Service desk management and staff, applications and hardware support, network operation staff, process and procedure engineers, application developers and managers, and supplier managers or anyone who has an interest in the Service Operation lifecycle.

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