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ITIL Books: Official ITIL 2011 Library and Supplementary Titles

ITIL® was updated in the summer of 2011. It remains the leading best-practice framework for IT service management (ITSM).

Below you can read more about the official ITIL 2011 books and the framework itself.

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ITIL Lifecycle Publication Suite
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What is ITIL?

ITIL is the most widely used approach for IT service management in the world. It provides a practical framework for planning, designing, delivering, supporting and improving IT services. ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth.

ITIL Lifecycle Publication Suite

The ITIL Lifecycle Publication Suite contains the five core ITIL books (available in various formats), which are designed to be read together:

Service Strategy

Service Strategy contains the majority of the 2011 updates. It gives detailed strategic guidance on how to set and manage the overall strategy for IT in order to deliver IT services that are aligned with business needs. It covers:

  • The development of markets
  • Service assets
  • Implementation of strategy through the ITIL Service Lifecycle
  • Financial Management
  • Service Portfolio Management
  • Organisational development
  • Strategic risks

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Service Design

Service Design gives guidance on the design of IT services that meet the current and future needs of the organisation. It covers:

  • Service design, objectives and elements
  • Service Catalogue Management
  • Selecting the service design model
  • Cost models
  • Benefit/risk analysis
  • Implementing Service Design
  • Measurement and control

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Service Transition

Service Transition gives guidance on the transition of new or changed service into operation. It covers:

  • Managing organisational and cultural change
  • Knowledge Management
  • Service knowledge management system
  • Methods, practices and tools
  • Measurement and control
  • Companion best practices

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Service Operation

Service Operation gives guidance on the delivery of IT services on a day-to-day basis. It includes guidance on achieving effectiveness and efficiency in the delivery and support of services. It covers:

  • Application Management
  • Service Desk
  • IT Operations Management
  • Control processes and function
  • Scalable practices
  • Measurement and control

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Continual Service Improvement

Continual Service Improvement deals with the evaluation and improvement of services. It gives in-depth guidance on evaluating and improving the quality of services, overall maturity of the ITSM services and their underlying processes. It covers:

  • Business and technology drivers for improvement
  • Business, financial and organisational improvements
  • Methods, practices and tools
  • Measurement and control
  • Companion best practices

Buy Continual Service Improvement »

Supplementary Guidance

IT Governance publishes, sources and distributes the world’s best selection of ITIL and ITSM books.

Through our in-house publishing imprint IT Governance Publishing we create innovative supplementary titles that complement the core ITIL books.

Our ITIL and ITSM books cover everything from passing the ITIL Foundation examination and taking your first steps into an ITIL workplace to IT service metrics, ITIL process management and ISO/IEC 20000 – the International Standard for ITSM.

Working in partnership with itSMF USA, we co-publish the Thought Leadership Series, which provides the latest in best practice for ITSM and ITIL from highly experienced ITSM practitioners.

We also publish documentation/implementation ‘toolkits’ that help organisations save time, costs and resources as they adopt ITIL and achieve compliance with ISO/IEC 20000.

IT Governance is also an official distributor of all AXELOS© publications (in all formats) as well as publications from a number of other leading service management publishers.

See the full range of ITIL books in our bookstore »

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