The Introduction to the ITIL Service Lifecycle - 2011 Edition

Description

The official introduction to the ITIL 2011 service management framework.

ITIL focuses on aligning IT services with business needs. Placing ITIL firmly in a readily understandable context, the Introduction to the ITIL Service Lifecycle provides a thorough explanation of IT service management (ITSM) in general and ITIL 2011 in particular.

Product overview

The Introduction to the ITIL Service Lifecycle explains the main ideas behind the new 2011 version of ITIL and runs through each of the five stages of the service lifecycle, covering lifecycle stages, governance and decision-making, the principles behind design and deployment, and operation and optimisation, demonstrating why the service lifecycle approach is best practice in today's ITSM.

The Introduction to the ITIL Service Lifecycle includes:

• The basic concepts and benefits of the ITIL service lifecycle.
• A summary of each of the five stages of the lifecycle.
• References to the five core publications, providing an essential companion to them.

Other formats

This publication is also available as an online subscription or as part of a set including the ITIL core titles. Concurrent user access licences are also available for this publication.

Order the Introduction to the ITIL Service Lifecycle for the official explanation of the ITIL 2011 service management framework.

Buy the Introduction to the ITIL Service Lifecycle now.

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