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As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To fully benefit from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts. However, advice on using this approach has not been readily available… until now.
The authors bring together their extensive practical experience to provide a guide written for IT professionals, ITSM practitioners, service owners and process owners, university students, and in fact anyone working to adopt the ITIL framework or needing a deeper understanding of its interfaces.
1. Introduction
2. Acronyms
3. Service Strategy (SS)
4. Service Transition (ST)
5. Service Operation (SO)
6. Continual Service Improvement (CSI)
7. Process Work Products
Appendix 1: References
Appendix 2: ITG Resources.
This text is part of a series of Thought Leadership books, which can be bought together as a bundle. These books cover subjects that are relevant to ITSM practitioners and are written by highly experienced practitioners, up to date with industry best practices, and published jointly by itSMF USA and IT Governance Publishing. Find out more »
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