ITIL Planning, Protection and Optimisation Online Course (150 days)

Description

Planning, Protection and Optimisation

Learn how to successfully apply ITIL Planning, Protection and Optimisation (PPO) best practices. Understand how to deliver services that continue to meet customer needs, plan for service availability and recovery of services in a disaster situation, and study information security planning.

Course content

• Introduction to Planning, Protection and Optimisation
• Planning, Protection and Optimisation processes
• Technology and implementation for Planning, Protection and Optimisation
• Planning, Protection and Optimisation – training and certification contents

Why choose our course?

• Study online at your own pace
• 150 days online access
• Fully accredited
• Includes videos, quizzes, exercises, study guides and, official syllabus and sample exams
• Tutor support included

Course duration is 30 hours (minimum) and awards 4 ITIL credits.

Course options: 150-day courses are available.

Prerequisites: Students wishing to study the Planning, Protection and Optimisation course should already hold the ITIL Foundation certificate.

Exam details: Please note that the exam is purchased separately.

The exam comprises of 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert). Students must hold the ITIL Foundation certificate and have completed the Planning, Protection and Optimisation course before requesting their exam voucher.

Suitable for: Service desk managers, desktop support, data centre management, data and networks managers, operations managers, network operations, server support and administration, development, testing and QA managers, process and procedure engineers, programme and project management, QMS managers, and service delivery managers.

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