ITIL Operational Support and Analysis Online Course (150 days)

Description

Operational Support and Analysis

• Study online at your own pace
• 90 or 150 days’ online access
• Fully accredited
• Includes videos, quizzes, exercises, study guides, official syllabus and sample exams
• Tutor support included

Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages, and how to structure and manage Service Operation functions including the service desk. Study how to manage access to services.

Course content

• Introduction to Operational Support and Analysis
• Operational Support and Analysis process
• Technology and implementation for Operational Support and Analysis

Course duration is 30 hours of study (minimum) and awards 4 ITIL credits.

Course options: 150 day courses are available.

Prerequisites: Students wishing to study the Operational Support and Analysis course should already hold the ITIL Foundation certificate.

Exam details: The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. Exam can be taken online with a web proctor (with PeopleCert). Students must hold the ITIL Foundation certificate and have completed the Operational Support and Analysis course before requesting their exam voucher.

Suitable for: Anyone working in operations/live service; application developers and managers; technical authors; process authors; security and information assurance staff; and metrics and measurement staff.

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