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Managing Across the Lifecycle
Gain the final 5 credits towards ITIL Expert certification status.
Learn to identify and control business and management issues in IT service management, manage the planning and implementation of IT service management, validate your knowledge across the service lifecycle and assess the value of IT services.
Course content:
The course requires 30 hours of study (minimum) and is worth 4 ITIL credits.
Course option:
150 days of online access are available.
Prerequisites:
Those wishing to study the Service Operation course should already hold the ITIL Foundation certificate.
Exam details:
Please note, the exam is purchased separately.
The 120-minute exam comprises 50 multiple-choice questions, including a case study. The pass mark is 70%.
The exam can be taken online with a web proctor (with PEOPLECERT).
Students must have completed 17 ITIL credits (2 from Foundation and 15 from Intermediate level study) and have completed the Managing Across the Lifecycle course before requesting their exam voucher.
