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All five AXELOS® Key Element Guides in one suite. Buy now for official ITIL® guidance written by the original ITIL authors, and endorsed by itSMF International.
This suite of publications includes all five of the ITIL Key Element Guides (KEGs), written by the original authors of the corresponding core ITIL books in the ITIL Lifecycle Publication Suite.
Each KEG provides an overview of the principles, objectives, key components, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle. All of the KEGs are quality assured and endorsed by itSMF International. They are ideal quick references to the core ITIL guidance for practitioners, and are also ideal for Intermediate Lifecycle stream training courses.
Key Element Guide: ITIL Service Strategy - 2011 Edition
Key Element Guide: ITIL Service Design - 2011 Edition
Key Element Guide: ITIL Service Transition - 2011 Edition
Key Element Guide: ITIL Service Operation - 2011 Edition
Key Element Guide: ITIL Continual Service Improvement - 2011 Edition
Order the ITIL Key Element Guide Suite for all five official reference guides to the core ITIL 2011 books.
Order the ITIL Key Element Guide Suite now.
