ITIL brings together a wide body of best practices and knowledge for successful ITSM.
ITIL 4 has is embracing new ways of working such as Develops, Lean and Agile.
With ITIL 4, organisations are given the necessary information to tackle new service management challenges. They are also given guidance on how to unlock the potential of modern technology. ITIL 4’s design ensures a coordinated, flexible, and integrated system for effective governance and IT-enabled service management.
ITIL Foundation – ITIL 4 Edition is the first ITIL 4 publication and provides the latest evolution of the most widely adopted guidance for ITSM. The guidance offered in this book can be adopted and adapted for all types of organisations and services. To demonstrate how ITIL can be practically applied, the book follows a fictional company on its ITIL journey.
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