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"Erskine does a wonderful job of explaining the human aspects of change but where the book really shines is in Chapter 6. The Planning discussion is right on target for the intended audience. The book is an excellent preparation guide for companies or consultants embarking on an ITIL journey. The theory is explained at a level that allows the reader to understand the change models while not overwhelming them or requiring expert level knowledge."
Rocky Middleton, Senior Manager of Service Delivery, AGSI
Managing ITIL adoption
Organizational change is difficult to manage and takes time to implement. How it is managed has a direct impact on its success. The adoption of ITIL can be particularly challenging, especially for organizations where it represents a radical change. So, how do you ensure that the process goes smoothly and offers a return on your investment?
Identify the obstacles
In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct progress and investigates how to improve acceptance of change in the workplace. Drawing on her many years of experience, Pamela discusses five different models of organizational change and explains how to select the most suitable approach for your project and your organization. Real-life examples bring the theories to life.
Contents
Additional information
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