ISO/IEC 20000 TUV SUD Foundation Training (30 or 60 Day Online Access, Excluding Exam)

Description

This course provides an introduction to the ISO/IEC 20000 standard and the key terms.

This e-learning course, which is delivered online, will give you knowledge to prepare for and pass the TUV SUD ISO/IEC 20000 Foundation exam at the first attempt. It will help you to understand the structure of the standard and key terms used within it. It will also help you to understand what an organisation needs to do in order to be certified to the standard.

Subscribe to this course for either 30 or 60 days during which you can study at a time, place and pace that suit you. Full tutor support via email is provided during your subscription to this course.

Save money by studying online rather than attending a classroom-based course, save not only on travel and subsistence costs, but over 50% on the course fee itself. 

Course Contents:

• 6 easy to absorb modules covering terminology, structure, concepts and value
• Includes video tutorials, study guides and quizzes
• Study duration: 15 hours
• Module 1: Introduction to ISO/IEC 20000
• Module 2: Service management system general requirements
• Module 3: Service delivery and relationship processes
• Module 4: Design, transition, control and resolution processes
• Module5: Audits
• Module 6: Exam preparation
• Includes free eBook: ISO/IEC 20000:2011 A Pocket Guide

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