This free webinar will be held at 15:00 on Thursday 8th May 2014
IT Service Management experts Shirley Lacy and Jenny Dugmore will share their own experiences of implementing ITSM in this informative webinar. They will discuss how to apply best practices and how the ITSM Implementation Toolkit has sped up their implementation projects.
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The webinar will cover:
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Best practices approaches to implementing IT service management (based on 20000-5 exemplar implementation plan – Jenny Dugmore
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ITSM implementation Case studies including News UK – Shirley Lacy
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Shirley will discuss business objectives for ITSM; implementation approaches and time scales; the use of the ITSM Implementation Toolkit; creating a service management framework for global ITSM implementations
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Question & Answer session
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About the presenters:
Shirley Lacy is an ITIL author and project mentor for the ITIL 2011 update. Shirley is the primary editor of the ISO process assessment standard, ISO/IEC 33002 that is under development.
Jenny Dugmore chairs the international ISO/IEC 20000 group and acts as series editor for the 20000 series. Jenny and Shirley led and contributed, significantly, to the development of BS15000, forerunner to ISO/IEC 20000, and both editions of ISO/IEC 20000.
Register for this webinar today