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The Universal Service Management Body of Knowledge (USMBOK)
An Introduction to the Universal Service Management Body of Knowledge (USMBOK) spanning the 22 elements of a universally applicable service management system, and the key roles within a service provider organization.
Wed, Sep 2, 2009 10:00 AM - 10:45 AM PDT
Read more and Register for Webinar here.
Deciphering the ITIL Code
A walkthrough of an evolving online reference system that discusses how to interpret and use the latest ITIL core publications, including a detailed inventory of the 'best practice' guidance they contain.
Wed, Sep 9, 2009 10:00 AM - 10:45 AM PDT
Read more and Register for Webinar here.
An Introduction to the Service Management Best Practice Library
An exploration of the more than 3500 best practice statements contained within the Universal Service Management Body of Knowledge, a vital online reference to support any service management initiative.
Thu, Sep 10, 2009 10:00 AM - 10:45 AM PDT
Read more and Register for Webinar here.
Sincerely,
Ian Clayton
Service Management 101
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