Release, Control and Validation ITIL 2011 Intermediate Capability Handbook (Single Copies)

Description

Written and endorsed by itSMF UK

Now in its second edition, the Release, Control and Validation ITIL 2011 Intermediate Capability Handbook has been updated to reflect the 2011 ITIL Intermediate Release, Control and Validation (RCV) exam syllabus.

The Release, Control and Validation ITIL 2011 Intermediate Capability Handbook is a valuable resource both for exam candidates and practitioners alike. It has been designed to act as a comprehensive resource to help as you study for the exam, and also as a handy reference guide that can be used in the workplace. It covers the following ITIL Service Lifecycle functions and processes:

• Change Management
• Service Asset and Configuration Management
• Service Validation and Test
• Release and Deployment Management
• Request Fulfilment
• Service Evaluation
• Knowledge Management

Buy this essential guide and maximise your chances of passing the ITIL Release, Control and Validation Capability stream exam.

The Release, Control and Validation ITIL 2011 Intermediate Capability Handbook is also available in packs of 10.

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