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Key Element Guide: ITIL Service Strategy - 2011 Edition (Pack of 10)

Key Element Guide - ITIL Service Strategy - 2011 Edition (Pack of 10)

SKU: 1641
Authors: David Cannon, Cabinet Office
Publishers: TSO
Format: Softcover
ISBN13: 9780113313655
ISBN10: 0113313659
Published: 31 Jul 2012
Availability: In Stock
10 copies of the concise reference to the core ITIL® 2011 book Service Strategy.
Price: $125.00

Description

10 copies of the concise version of the guidance in the ITIL 2011 core volume Service Strategy, endorsed by itSMF International.

A pack of 10 copies of Key Element Guide: ITIL Service Strategy, 2011 Edition is ideal for ITIL Intermediate Service Strategy courses, or if you want to provide each member of your IT Service Management team with their own copy.

Each ITIL® Key Element Guide provides an overview of each of the five elements of the ITIL® service lifecycle, and is written by the same team which wrote the main ITIL® core titles. Key Element Guide: ITIL Service Strategy, 2011 Edition offers a concise summary of the contents of ITIL® 2011 Service Strategy, reducing the core volume to its salient points.

Service strategy is at the core of the ITIL service lifecycle, and defines the strategy that a service provider needs in order to meet a customer’s business outcomes. It provides guidance on how to design, develop, and implement service management as a strategic asset as well as an organisational capability.

Topics covered in ITIL 2011 Service Strategy include:

  • The development of market spaces
  • Characteristics of internal and external provider types
  • Service assets
  • The service portfolio and implementation of strategy through the service lifecycle
  • Business relationship management
  • Demand management
  • Financial management
  • Organisational development
  • Strategic risk

Summary of updates

The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP®, M_o_R®, PRINCE2® and P3O.

  • There is particular focus on aligning service design with service strategy.
  • A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the design coordination process.
  • Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.

You can also buy single copies of this book here: Key Element Guide – ITIL Service Strategy, 2011 Edition (Single Copies)..

You can buy all five Key Element Guides in one pack here: Key Element Guide Suite - 2011 Edition.

Customer Reviews

(6# of Ratings:)
7/6/2016
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This was my first ‘remote’ training experience. I must say that ITG really has executed all aspects of technology, content delivery and process very effectively. It was such a great pleasure to have the opportunity to attend a course with attendees from other countries and regions. I am thankful to have had the time with the instructor (Alan) with such expertise and teaching talents. I have a MUCH better understanding of ISO 27001 implementation/ ISMS application despite previous experience. The course has not only improved my current knowledge level, but has also provided insights regarding areas in which I need more focused study. It was very beneficial to have the material to review ahead of the time as well. Thank you!
12/17/2015
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The course was one of a kind and no book can replace Alan’s experience, teaching and insight. He’s a true expert on the subject and transformed my understanding of ISO 27001 into a comprehensible, useful and applicable tool and framework. I was afraid it would be a boring course, but not one dull moment with Alan. Time flew and I had many AHA moments.
10/6/2015
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I would like to give IT Governance a special thanks for the quality of the training not because I passed them successfully, but because of the level of professionalism of the staff and the knowledge I gained.
10/6/2015
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Objectively, your way of dealing with customer is great, great, great. I thank Donna and Sue, they are really good. And this is encouraging to do other trainings with you in the future.
6/16/2015
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The online option really suited me, and the course was excellent.
6/1/2015
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They key element for myself was getting a better and deeper appreciation of the benefits of ISO 27001 compliance and certification. Also, understanding the key elements required to facilitate ISO 27001 certification as well as appreciating how the controls highlighted in ISO 27002 related back to 27001 were key takeaways. The key benefit [of this course] was the savings in cost for travel. The second was being able to fully participate in the classroom setting without having to travel. The live audio and video components provide a near in-person experience. IT Governance was viewed as a lead player in this space. Previous experience with IT Governance has always been positive.
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