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ITIL 4 Managing Professional – Create, Deliver and Support

ITIL® 4 Managing Professional – Create, Deliver and Support

SKU: 5516
Authors: Axelos
Publishers: TSO
Format: Softcover
ISBN13: 9780113316328
Published: 28 Feb 2020
Availability: Available now
Format: eBook
ISBN13: 9780113316335
Published: 28 Feb 2020
Availability: Available now

Create, Deliver and Support is one of the four ITIL® 4 Managing Professional publications providing essential guidance for the Managing Professional certification pathway.

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Price: $112.00

Description

ITIL is a globally adopted set of best practices for successful ITSM (IT service management) with links to training and certification.

ITIL 4 has evolved from the previous ITIL intermediate version by reshaping established ITSM practices in the wider context of customer experience, digital transformation and value streams, and embracing new ways of working, such as Lean, DevOps and Agile.

ITIL 4 provides the essential guidance that organisations need to address new service management challenges and to maximise the full potential of modern technology.

The ‘ITIL 4 Managing Professional’ range consists of the four higher-level ITIL 4 publications. It follows on from ITIL 4 Foundation. This title is suitable for those familiar with ITIL 4 Foundation, those in roles managing stakeholders and customer journeys, and those experienced in using earlier versions of ITIL and other sources of industry best practice who wish to transition to ITIL 4 and become an ITIL Managing Professional.


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