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ITIL 2011 Service Strategy - (Online Access, 1 Year Licence Period) Multiuser Licence

ITIL 2011 Service Strategy - (1 Year Licence Period) Multiuser Licence

SKU: 3359
Format: 1 User
Published: 01 Jan 0001
Format: 2 Users
Published: 01 Jan 0001
Format: 3 Users
Published: 01 Jan 0001
Format: 4 Users
Published: 01 Jan 0001
A multi-user licence to the core ITIL® publication, providing authoritative and comprehensive guidance for ITSM professionals and those studying for the ITIL® Service Strategy exam.
Price: $906.00


A multi-user licence to the latest ITIL® Service Strategy guidance

ITIL® provides guidance on the provision of quality IT services, and on the processes needed to support them. Service Strategy is at the core of the ITIL® service lifecycle, and defines the strategy that a service provider needs in order to meet a customer’s business outcomes.

If you are looking to provide access to some or all of the core ITIL® books to a large ITSM team, multi-user access is often a very cost-effective way of each member of staff accessing the content.

If you are buying all five ITIL® core titles you’ll save over £800 by buying an ITIL® Lifecycle Publication Suite Multi-user Licence.

Video presentation

ITIL® 2011 Service Strategy describes those principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL® service lifecycle. It provides guidance on how to design, develop, and implement service management as a strategic asset as well as an organisational capability.

ITIL® 2011 Service Strategy includes practical guidance and examples where relevant, providing a view of ITIL® that aligns business and IT, to their mutual benefit.

Topics covered in ITIL® 2011 Service Strategy include:

  • The development of market spaces
  • Characteristics of internal and external provider types
  • Service assets
  • The service portfolio and implementation of strategy through the service lifecycle
  • Business relationship management
  • Demand management
  • Financial management
  • Organisational development
  • Strategic risk

Summary of updates

The concepts in ITIL® 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL® 2011 is fully aligned with MSP®, M_o_R®, PRINCE2® and P3O®.

  • Financial management has been expanded, and business relationship management and demand management are now covered as processes.
  • Some content has been reorganised to improve readability and ensure alignment across the suite.
  • There is now greater clarification around interfaces, and inputs and outputs across the service lifecycle.
  • Terminology has been clarified and made consistent across the publications and the ITIL® glossary.

ITIL® 2011 Service Strategy provides access to proven best practice based on the skill and knowledge of experienced industry practitioners in adopting a standardised and controlled approach to service management. It is recommended that the book is used in conjunction with the other core ITIL® publications.

Click to expand full contents »

List of figures
List of tables
1. Introduction
2. Service management as a practice
3. Service strategy principles
4. Service strategy processes
5. Service strategy, governance, architecture and ITSM implementation strategies
6. Organizing for service strategy
7. Technology considerations
8. Implementing service strategy
9. Challenges, risks and critical success factors
Appendix A: Present Value of an annuity
Appendix B: Description of asset types
Appendix C: Service strategy and the cloud
Appendix D: Related guidance
Appendix E: Risk Assessment and management
Appendix F: Examples of inputs and outputs across the service lifecycle
References and further reading
Abbreviations and glossary

Explanation of concurrent multi-user licences

A concurrent multi-user licence enables a number of people to access the full range of ITIL® material simultaneously in its full online format. Multi-user access to the material is by IP authentication, password and username, or referral link, which means that any person using these methods will be able to access the material, up to the maximum number of simultaneous users permitted by your licence. As all users of ITIL® material within an organisation do not necessarily need to access it simultaneously, a multi-user licence can be a very cost-effective option. A licence covering one concurrent user, for example, may support between 10 and 15 users inside your organisation, depending on the frequency and timing of each user’s access of the material.

You can purchase a multi-user licence by selecting the appropriate amount of users to be covered by the licence in the in the drop-down box above.

We can, and often do, supply multi-user licences for larger organisations which may need hundreds of staff to access the material. Please contact us for a price and any specific information you may need in considering this purchase.

Customer Reviews

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A breath of fresh air - Learning Agile can be difficult because the most of the books written about it are boring and hard to read. This book, however, is readable, easy to understand and inspiring. If you only order one book about Agile, make sure it's this one.
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At last…….This is the Agile book we've all been waiting for -- clearly written and simple to understand. After reading this book, I finally understand the principles of Agile methodology.
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A quick, informative and enjoyable read - I read this book very quickly. It's packed full of information with lots of stories from people who use Agile in their organisations. You will come away with many useful tips about how to start putting Agile principles into practice. But its not simplistic. Thomas manages to convey that this is as much about mindset as it is about technique. If you've ever worked on a project that failed and you still haven't worked out why or what you could have done differently, this is the book for you. If you want to spend a little time getting up-to-date with the latest management thinking this is the perfect solution. Enjoy!
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