Asia
Select regional store:

We're sorry but that page cannot be found

Please use the links above to find what you were looking for.

You may not have been able to visit your page because of:

   1. An out-of-date bookmark/favourite
   2. A search engine that has an out-of-date listing
   3. A mistyped address
   4. You have no access to this page
   5. The requested resource was not found.
   6. An error has occurred while processing your request.

Are you looking for:

SIAM-MSI – An Introduction to Service Integration and Management-Multi-Sourcing Integration for IT Service Management

A handy pocket guide to SIAM

In today’s competitive marketplace, many organisations rely on the support of outsourced IT services that were historically performed by internal IT personnel.

This pocket guide explores the various characteristics of this IT operating model.

 

"Very good reading material! So good, that I am considering creating this role within my org."

Silvia Prickel, United Airlines

 

Product overview

In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.

SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explains:

  • The merits of a multi-sourced approach to outsourcing service towers.
  • The benefits of multi-sourcing contracts with service providers for specified towers.
  • How to align multi-sourced services.
  • The challenges of using a multi-sourced model.
  • How to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502).
  • The different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each.
  • Aggregating service-level performance.
  • A multi-sourcing RFP approach, taking into account structural, operational and governance requirements.

If you’re thinking of moving from a single-source to a multi-source outsourcing model, this pocket guide has the answers to all of your questions.

Get best-practice guidance on outsourcing your IT service. Buy now >>

 

About the author

 

David Clifford is a director of Pace Harmon, an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management, writing about ITIL®, service agreements and international standards. He also initiated and contributed to the development, and assisted with the promotion, of EXIN’s IT Service Management qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the IT service management standard ISO/IEC 20000 and BPO for IT enabled services (ISO/IEC 30105).

Certified EU General Data Protection Regulation (GDPR) Practitioner Distance Learning Training Course and Exam

Learn at your own pace about how to become compliant with the GDPR

This distance learning course is a modular recording of our popular four-day EU General Data Protection Regulation (GDPR) Practitioner classroom course, which equips participants with the knowledge and operational skills to build, implement and manage a compliance programme under the GDPR.

The EU GDPR extends the data rights of individuals, and requires organisations to develop clear policies and procedures to protect personal data, and adopt appropriate technical and organisational measures. The GDPR came into force on 25 May 2018, and organisations that fail to comply face fines of up to 4% of annual turnover or €20 million – whichever is greater.


The benefits of the EU GDPR Practitioner Distance Learning course

Delivered by experts

Delivered by Alan Calder, the founder and executive chairman of IT Governance, this recorded training session is built on the foundations of our extensive practical experience advising organisations on achieving compliance with the GDPR and related information security standards such as ISO 27001.

Flexible

Distance learning lets you learn in your own time from the comfort of your own home or office. Stop and start the recording according to your schedule, repeat modules that you want to go over again or skip parts that cover familiar topics. If you have a busy schedule and cannot commit to four days’ uninterrupted training, this is the solution for you.

Professional development

The course supports professional development, and those who pass the included exam are awarded the ISO 17024-accredited EU GDPR Practitioner (EU GDPR P) qualification by IBITGQ . It is also accredited by the Institute of Information Security Professionals (IISP) and satisfies the IISP Skills Framework requirements at Level 1: A1 – A7, B1 and C2. It also qualifies for nine CPD/CPE credits.

Cost-effective

Because they are delivered as recorded WebEx sessions, distance learning courses offer considerable savings over classroom and Live Online courses, which both feature live interaction with a trainer.


Who should attend this course?

  • Managers involved in or responsible for GDPR compliance.
  • Individuals with a basic knowledge of data protection regulations and practices who are looking to develop their career with a professional qualification.

Please note that you must pass the Certified EU GDPR Foundation exam before you can take this course.


What will you learn on this course?

  • The role of the Data Protection Officer (DPO)
  • Roles of and relationships between controllers and processors
  • Accountability and setting up a privacy compliance framework
  • Common data security failures
  • Security of personal data
  • The six data protection principles
  • The rights of data subjects
  • Handling data subject access requests
  • Organisational risk management framework
  • Legal requirements for a data protection impact assessment (DPIA)
  • Data mapping
  • How to conduct a DPIA
  • Personal data transfer to countries outside the EU/EEA
  • Incident response and data breach reporting
  • Enforcement, regulatory and compensatory issues
  • Transition to and demonstrating compliance with the GDPR

EU GDPR P online exam

You will get a voucher valid for six months for the EU GDPR P exam when you buy this course. This is an ISO 17024-accredited, 90-minute, multiple-choice exam set by IBITGQ and is taken online. There is no extra charge for the exam.

  • The exam uses automated remote proctoring.
  • You will be monitored online through your webcam and your results will be confirmed once the footage of your examination has been reviewed by the certification body.
  • System requirements:
    • Internet access for the full duration of the exam.
    • A Flash-compatible webcam (built-in or external).
    • Adobe Flash Player installed and activated.
    • Proctoring software downloaded and installed on your computer.
  • Important: Before purchase, please check with your IT department that you have permission to download software on your computer.

Additional information

The course includes:

After placing your order online, you will get an email within 48 business hours containing an online link and login details for the GDPR Practitioner learning portal. The email will include information on how to download your free copy of EU GDPR – An Implementation and Compliance Guide. The EU GDPR Compliance Gap Assessment Tool is available to download from the learning portal.


This website uses cookies. View our cookie policy
Loading...