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In today’s competitive marketplace, many organisations rely on the support of outsourced IT services that were historically performed by internal IT personnel.
This pocket guide explores the various characteristics of this IT operating model.
"Very good reading material! So good, that I am considering creating this role within my org."
Silvia Prickel, United Airlines
In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.
SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explains:
If you’re thinking of moving from a single-source to a multi-source outsourcing model, this pocket guide has the answers to all of your questions.
Get best-practice guidance on outsourcing your IT service. Buy now >>