ITIL Service Strategy Online Course (150 days)

Description

ITIL Service Strategy

Learn how to successfully implement Information Technology Infrastructure Library (ITIL) Service Strategy best practices, and how to define services, market spaces, customer assets and service assets within Service Strategy. Learn how to conduct strategic assessments, and understand how to manage demand for IT services.

Course content:

• Service Strategy principles
• Defining service and market spaces
• Conducting strategic assessments
• Financial management
• Service portfolio management
• Managing demand
• Driving strategy through the service lifecycle
• Critical success factors and risks

Why choose our course?

• Study online at your own pace
• 90 or 150 days of online access
• Fully accredited
• Includes videos, quizzes, exercises, study guides, the official syllabus and sample exams
• Tutor support included

Course duration is 21 hours (minimum ) and awards 3 ITIL credits.

Course options: 90- and 150-day courses are available.

Prerequisites: Students wishing to study the Service Strategy course should already hold the ITIL Foundation certificate.

Exam details: Please note the exam is purchased separately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert). Students must hold the ITIL Foundation certificate and have already completed the Service Strategy course before they can request their exam voucher.

Suitable for: Programme and project managers, account managers, finance managers, business development and capture managers, and service delivery managers.

Customer Reviews

(0# of Ratings:)