An introductory guide to the 2011 version of ITIL and to the principles and practice of IT service management in general.
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An introductory guide to ITIL - 2011 Edition. It provides a summary of the core guidance provided in the Lifecycle Publication Suite and explains information on each stage of the service lifecycle.This guide is ideal for Foundation exam candidates looking to get to grips with the key knowledge needed to pass the ITIL Foundation exam. It covers the core knowledge needed to pass at your first attempt.
Author: Cabinet OfficePublisher: TSOISBN 10: 0113313098ISBN 13: 9780113313099Format: SoftcoverPublished Date: 30 December 2011Availability: Available to OrderAcknowledgement of OGC CopyrightsOrder this official introduction today!