ITIL (2011): Service Strategy

ITIL: Service Strategy (Updated 2011 Softcover Version)

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The core ITILv3 title Service Strategy has now been updated!

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  • OGC authors
  • Updated 2011 title
  • The content of ITIL 2011 Service Strategy is more clear and concise, helping the core books relate better to each other
  • ITIL 2011 Service Strategy is also part of the ITIL 2011 Lifecycle Publication Suite

    ITIL Service Strategy provides guidance on how to design, develop, and implement service management, not only as an organisational capability but also as a strategic asset. Guidance is provided on the principles underpinning the practice of service management. This guidance is useful for developing service management policies, guidelines and processes across the ITIL Service Lifecycle.

Service Strategy guidance is useful in the context of Service Design, Service Transition, Service Operation, and Continual Service Improvement. Topics covered in Service Strategy include:

  • The development of markets
  • Internal and external
  • Service assets
  • Service Catalogue
  • Implementation of strategy through the ITIL Service Lifecycle
  • Financial Management
  • Service Portfolio Management
  • Organisational Development
  • Strategic Risks

Service Strategy is about ensuring that organisations are in a position to handle the costs and risks associated with their service portfolios. It is exists to ensure they are set up not just for operational effectiveness but also for distinctive performance.

What's Changed in this Version of ITIL Service Strategy?

The update does not make the guidance more complex It is designed to ensure that the books relate more clearly to one another, anomalies are corrected and that the content is conveyed in a clear and concise manner.

The feedback from users is that Service Strategy needed most improvement in this regard. Most of the concepts will remain the same, but the wording of these concepts and how they are explained will change.

ITIL is a constantly evolving framework for the implementation of best practice in the IT service management world.

Key Features and Benefits:

  • Updated to reflect user feedback from an extensive review process, much of this title's information has been updated to aid clarity and convey the key the information in a clear and concise manner. This title is now much easier to read and use!
  • Employing the information within this updated publication will allow you to design, develop and implement service management. Aligning IT with the strategic goals of the organisation, and making IT a net contributor to the organisation's bottom line.
  • Available as part of the ITIL Lifecycle Publication Suite - save hundreds over buying the new versions of the books individually - simply buy the ITIL 2011 Lifecycle Publication Suite.

We also offer a online annual subscription to this publication - ITIL 2011: Service Strategy (1 Year Online Subscription).

More information

Author: OGC
Publisher: TSO
Format: Softcover
Published Date: 29 July 2011
Availability: In Stock

Acknowledgement of OGC Copyrights

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