ITIL Books, Guides, Tools and Training
Find an extensive range of official ITIL books and ITIL guides, including the ITIL 2011 Lifecycle Publication Suite and other related reading material, to help you pass your ITIL exams and achieve ITIL certification.
ITIL, or to use its full name, the Information Technology Infrastructure Library, is a methodology for managing IT as a service. It has a focus on the end user, rather than on the technology. ITIL is frequently used as a method of preparation for achieving ISO/IEC 20000 certification.